Tuesday, September 28, 2010

City Council to Enact Customer Service Charter

City Council to Enact Customer Service Charter

The City Manager last night agreed to a call from Cllr Chris O’Leary that the council introduce a charter guaranteeing basic standards of service for members of the public. Sinn Féin gathered several thousand signatures supporting its call for such a charter on the streets of Cork in the past few weeks.

Cllr O’Leary said:

“I am delighted the Manager has agreed to include a customer service charter in the new corporate plan due in January. City Council exists to provide a service to the people of Cork, and that service should be of the highest standard. Courtesy, basic respect for people and prompt service cost nothing and are the least that members of the public are entitled to. Unfortunately, what many of them encounter instead is a labyrinthine and unresponsive bureaucracy. This is particularly the case for those with queries regarding housing.”

“Last night I placed a motion before the council calling for it to implement a rights-based Service Charter setting out minimum standards for how local authority service users are treated. This includes queries to council officials being answered promptly, the right to know who you are dealing with, and complaints being resolved quickly and efficiently.”

“In response the Manager agreed to introduce a Charter and suggested the upcoming corporate plan, due to be completed and brought forward to council by January, would be the perfect occasion to introduce it.”

“I look forward to seeing the council’s draft service charter in a couple of months. This is a progressive decision which will be welcomed by everyone who uses the council’s services on a regular basis.”

For further information contact Cllr Chris O’Leary @ 087/2794307

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